getting effectiveness and efficiency right in HR (ps. it is part of your role)

Outline

The myriad of processes and tasks which take place in Human Capital functions every day are often taken for granted, put into silos and overlooked in favour of the 'fancier' Human Capital activities.

Business process is quite often 'parked' in a specialist job role but, for the modern day Human Capital practitioner, having a fundamental understanding and ability in process management is essential to deliver true value to the business.

Planning and administering the activities necessary in achieving a high level of performance in Human Capital processes, together with identifying opportunities for improving quality and operational performance are critical factors in the function's ability to make a meaningful contribution. This practical 2 day course takes a detailed look at the design, control and improvement of key business processes, problem solving methods and tools to improve service delivery in HR in the context of modern HC operating models.

Outcomes

At the end of the course delegates will be able to:

•  Identifying the end to end process
•  Describe SIPOC - Supplier, Input, Process, Output & Customer
•  Explain the Voice of Customers (VOC)
•  Define a problem by

– Selecting a team

– Defining what the customer wants

– Developing a Macro map

–Clarify a problem using a problem statement

– Choose a metrics to monitor a process

•  Measuring the Process by

– Using process mapping

– Collecting data

– Setting a baseline and entitlement

•  Analyse the Process by

– Recognising what analysis is

– Identifying problems through data and process analysis

– Distinguishing causes of problems

– Explaining how to identify specific causes

•  Improve and implement by

– Identifying possible solutions

– Designing possible solutions

– Eliminating waste

– Tackling errors

– Choosing the preferred solution

•  Control by

– Data collection

– Measurement and analyse

– Documenting a control plan