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The Strategic Role of Human Resources
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HR Summit - Bangalore
Process Management for Human Capital Practitioners PDF Print E-mail

getting effectiveness and efficiency right in HR (ps. it is part of your role)

Outline

The myriad of processes and tasks which take place in Human Capital functions every day are often taken for granted, put into silos and overlooked in favour of the 'fancier' Human Capital activities.

Business process is quite often 'parked' in a specialist job role but, for the modern day Human Capital practitioner, having a fundamental understanding and ability in process management is essential to deliver true value to the business.

Planning and administering the activities necessary in achieving a high level of performance in Human Capital processes, together with identifying opportunities for improving quality and operational performance are critical factors in the function's ability to make a meaningful contribution. This practical 2 day course takes a detailed look at the design, control and improvement of key business processes, problem solving methods and tools to improve service delivery in HR in the context of modern HC operating models.

Outcomes

At the end of the course delegates will be able to:

  •  Identifying the end to end process
  •  Describe SIPOC - Supplier, Input, Process, Output & Customer
  •  Explain the Voice of Customers (VOC)
  •  Define a problem by

Selecting a team

Defining what the customer wants

Developing a Macro map

Clarify a problem using a problem statement

Choose a metrics to monitor a process

  •  Measuring the Process by

Using process mapping

Collecting data

Setting a baseline and entitlement

  •  Analyse the Process by

Recognising what analysis is

Identifying problems through data and process analysis

Distinguishing causes of problems

Explaining how to identify specific causes

  •  Improve and implement by

Identifying possible solutions

Designing possible solutions

Eliminating waste

Tackling errors

Choosing the preferred solution

  •  Control by

Data collection

Measurement and analyse

Documenting a control plan